Q: Do you use truck mounted units?
A: Yes. Truck mounted units heat water to a temperature that will break down soil. Just as important, truck mounted units provide powerful suction so your carpets are left with only dampness.
Q: What is the typical drying time?
A: Typically 3 to 5 hours. The key to getting dampness out of your carpet is airflow. We recommend that you do the following two things to enhance your drying time:
1. Set your room temperature to 72 degrees on your HVAC unit and leave the HVAC fan in the “On” position.
2. Turn all ceiling fans on high speed.
Q: Should I move my furniture or will your technicians move the furniture for me?
A: We want our technicians to be great cleaners rather than great movers, so we keep them away from moving large bulky items such as large formal dining room tables, china hutches, any type of electronics including entertainment centers, and in the bedroom we leave beds and dressers in place. Our thoughts are to use common sense regarding your furniture. For example, we would not move (nor would you want us to move) a baby grand piano.
Our technicians would be happy to move items such as sofas, love seats, tables, and chairs if you would like.
Q: What should I do to prepare for the technician’s arrival?
A: Please pick up any toys and decorative items that are on the carpet… we will take it from there.
Q: Will there be any residue left in the carpet?
A: No. TN Interior Services thoroughly rinses the carpet so that no residue is left in your carpet. This is why your carpet has such a fresh scent after we are done! All of the dirt and soil, along with our cleaning emulsifiers have been completely rinsed out of your carpet.
Q: Does TN Interior Services have hidden charges?
A: No! We pride ourselves on being upfront with our customers on our prices and our service.
Q: What steps do you take to protect my home when cleaning with equipment and hoses?
A: technicians will use furniture blocks and corner guards to protect your home and furnishings while cleaning.
Q: Do you use steam cleaning or bonnet cleaning?
A: Steam cleaning.
Q: I have heard that having your carpets steam cleaned will leave your carpet filled with mold and mildew. Is this true?
A: No! In fact, 95% of all carpet manufacturers require that you get your carpet steam cleaned once a year by an IICRC certified carpet cleaner in order to keep the warranty on the carpet. The rumor about mold and mildew was created by companies that use the bonnet cleaning method (dry cleaning) as a means of convincing homeowners to change their method of carpet cleaning. With that said, a carpet cleaning in which the carpet is left sopping wet is not a good cleaning. Full Steam has truckmounted units with powerful suction, and more importantly, trained technicians that understand the difference between a good and bad cleaning.
Q: I am moving out… do I need to keep my electricity on?
A: Yes. There are two very important reasons to have the electricity on while we are cleaning and for a short time after we leave. First, we will need to vacuum your carpet before we start cleaning. Secondly, airflow is the key to a good carpet cleaning. The instructions for leaving your HVAC system on and your ceiling fans running should be followed in order to not void 30 day, 100% clean guarantee.